Floor Care & Warranty Guide

Everything you need to know to protect your flooring investment.

Resilient Sheet Vinyl… The right choice for you…

Why choose Resilient?

Resilient Sheet Vinyl is not only soft underfoot and a great value – it features a collection of high definition colors, textures, and styles to choose from.

Where are the best spaces to install Resilient?

Resilient Sheet vinyl can be installed in any room, on all grades. It is perfect for bathrooms and laundry rooms where water resistance is an important factor.

Our Flooring America®/Flooring Canada® Signature Brands


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Resilient Sheet Vinyl Care and Maintenance

With the easy maintenance of a resilient floor, there is no cause for concern when it comes to spots, spills, or scuffs left by shoes. By observing a few precautions, and with proper care and maintenance, you can ensure that your resilient floor always looks its best.

The adhesive under your floor needs time to thoroughly dry after installation. Therefore, we recommend that you do not scrub or wash your floor for at least three days after it is installed.

For general cleaning, sweep your floor regularly (at least once a week) and be sure to wipe up spills promptly. Occasional mopping with Resista® Floor Cleaner or other manufacturer recommended cleaning solution may be needed when dirt builds up and sweeping alone is not sufficient. Please note that soap or detergent products are not recommended for resilient floors as they will leave a dulling film on the surface.

Caution: Resilient floors can be slippery when they become wet. Use extreme caution when walking on a wet floor. Use doormats outside each entrance to your home to prevent dirt, sand, grit, and other substances such as oil, asphalt, and driveway sealer from being tracked onto your floor. Use non-staining mats on your floor. Do not put rubber-backed, latex-backed, or coco fiber mats on your floor because they may stain or damage the surface.

Close your curtains or blinds where extreme sunlight hits the floor. A combination of heat and sunlight causes most home furnishings, including resilient floors, to fade or discolor.

Support furniture with wide-bearing, non-staining floor protectors. Ideally, the protectors should be at least 1" in diameter, made of non-pigmented hard plastic, and rest flat on the floor.

Non-staining felt protectors are also acceptable. Casters with a minimum 3/4" flat surface width or greater are recommended for all moveable furniture. Make sure any floor protectors made of metal are rustproof. Replace your narrow dome furniture rests with wide-bearing ones.

Cleaning Stains

The overall stain resistance of resilient is excellent, and most spills will wipe off quickly and easily with a clean white cloth. Removing certain substances may take a little extra effort. Always use a clean, white cloth for wiping up stains, and turn it frequently to avoid spreading the stain. Rinse with clean water and allow area to dry. Repeat if necessary.

Exclusive Flooring America®/Flooring Canada® Five-Star Resilient Warranties

The Five-Star Selection System is an independent rating system designed to guide you in choosing the right floor for your needs. One to five stars indicate levels of performance and durability to ensure your satisfaction. Look for the Star Rating on all product labels.

STAR RATING
WEAR-THROUGH WARRANTY 25 Years 20 Years 15 Years 10 Years 5 Years
FADE, STAIN, DISCOLOR 25 Years 20 Years 15 Years 10 Years 5 Years
RIP, TEAR, GOUGE, & INDENT 25 Years 20 Years 15 Years 10 Years 5 Years
INSTALLATION Life Of Floor Life Of Floor Life Of Floor Life Of Floor Life Of Floor
REPLACEMENT WARRANTY 90 Day Confidence Plus™ Warranty 60 Day Confidence Plus™ Warranty 30 Day Confidence Warranty 30 Day Confidence Warranty 30 Day Confidence Warranty

Confidence Warranty

All of our Star Rated resilient products carry a 30-Day Confidence Warranty. If at any time during the first 30 days after your flooring is installed you wish to change your new Star Rated resilient for a different style or color of resilient flooring, your Flooring America®/Flooring Canada® retailer will replace it with a different Star Rated resilient style or color of equal or lesser value.

Should you wish to replace your flooring with a Star Rated resilient upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced product is selected.

This is a one-time only replacement. Simply call your Flooring America®/Flooring Canada® retailer within 30 days of installation and indicate you wish to choose another Star Rated resilient floor from the resilient display using the Confidence Warranty, and provide your sales receipt. This is a replacement warranty and does not apply to matters covered by other warranties. Any replacement product cannot be the same style and color as the original purchase.

Replacement includes materials only and does not include reinstallation charges. Labor costs to remove and reinstall flooring, move furniture, permanent constructions (built-ins such as cabinets and bookcases), equipment or electronics are the responsibility of the customer.

No replacements will be made with respect to flooring that has been subject to abuse, improper maintenance, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event.

(See General Terms and Conditions for Resilient Warranties on pages 26-27 for other conditions that apply.)

Confidence Plus™ Warranty

All Five-Star and Four-Star flooring carries a Confidence Plus™ Warranty. If, within the time frame of this warranty (90 days after installation for Five-Star floors; 60 days after installation for Four-Star floors) and after 30 days of living on your new floor, you wish to change your floor for any reason, your retailer will replace it with another style or color of flooring of equal value. Should you wish to replace the resilient floor with a flooring upgrade, you may do so by paying the difference in price. No monetary compensation will be paid if a lower priced resilient floor is selected.

This is a one-time only replacement. Simply call your Flooring America®/Flooring Canada® retailer within the time frame of the warranty and indicate you wish to choose another Star Rated resilient floor under the Confidence Plus™ Warranty. This is a style and color replacement warranty and does not apply to matters covered by other warranties.

(See General Terms and Conditions for Resilient Warranties on pages 26-27 for other conditions that apply.)

Limited Wear Warranty

Providing your resilient floor is used under normal household conditions and with proper care and maintenance, your Flooring America®/Flooring Canada® retailer warrants that from the date of installation your resilient floor will not wear-through* the wear layer for the period specified by the warranty level of the product purchased. See the Exclusive Flooring America®/Flooring Canada® Five-Star Resilient Warranties on page 23.

Should you feel that your resilient floor is not wearing properly, contact your Flooring America®/Flooring Canada® retailer. If the wear layer of your resilient floor wears through during the warranty period, your Flooring America®/Flooring Canada® retailer will repair or replace the affected area.

This Limited Wear Warranty applies only to the original purchaser and installation site and is not transferable.

*Wear-through is defined as complete loss of the wear layer so that the printed pattern or design is altered. Gloss reduction is not considered wear and is not covered by this warranty.

(See General Terms and Conditions for Resilient Warranties on pages 26-27 for other conditions that apply.)

Limited Fade, Stain, and Discolor Warranty

With our exclusive resilient, you are assured outstanding quality and the best warranties. Every resilient floor is designed to meet the highest performance standards and is warranted not to permanently stain, discolor, or fade when used under normal household conditions and properly maintained. The overall stain resistance of our resilient is excellent and most spills will wipe off quickly and easily with a clean, white cloth. Removing certain substances such as tar, rust, and permanent marker takes a little extra effort, but by using a mild cleaning product your floor will maintain its beauty for years to come. Do not put rubber-backed, latex-backed, or coco fiber mats on your floor because they may stain or damage the surface. To minimize potential staining from asphalt tracking, we suggest you use a latex-based driveway sealer.

Your flooring is guaranteed not to permanently discolor from mold or mildew. However, mold and mildew growth caused by excessive moisture as a result of plumbing, appliance, or sliding glass door leaks is not covered.

Your floor will not fade from artificial light. It is recommended that in areas where extreme sunlight hits the floor, blinds or curtains be closed. A combination of heat and sunlight causes most home furnishings, including resilient floors, to fade or discolor.

If your flooring fails to perform as warranted, contact your Flooring America®/Flooring Canada® retailer. A floor discolored due to mold/mildew growth or asphalt tracking will be replaced only one time. If the replacement floor fails in the same manner, the site conditions may not be acceptable for the installation of resilient.

See the Exclusive Flooring America®/Flooring Canada® Five-Star Resilient Warranties on page 23 for the warranty level of the product purchased to determine the length of the warranty for Limited Fade, Stain, and Discolor.

(See General Terms and Conditions for Resilient Warranties on pages 26-27 for other conditions that apply.)

Limited Rip, Tear, Gouge, and Indent Warranty

You know you are getting a long-lasting beautiful floor when you purchase a resilient floor for your home. Flooring America®/Flooring Canada® Star Rated resilient is guaranteed not to rip, tear, gouge, or permanently indent from normal household use for the length of the specified warranty term.

A properly cared for resilient floor will retain its appearance for years to come. Support furniture with wide-bearing, non-staining floor protectors. Ideally, the protectors should be at least 1" in diameter, made of non-pigmented, hard plastic and rest flat on the floor. Non-staining felt protectors are also acceptable. Casters with a minimum 3/4" flat surface width or greater are recommended for all moveable furniture. Make sure any floor protectors made of metal are rust proof. Replace your narrow dome furniture rests with wide-bearing ones. If you need to move heavy furniture and/or appliances (such as your refrigerator), across the floor, always use strips of wood or hardboard runways to protect the floor (even if you have an appliance dolly or if the heavy objects are equipped with wheels or rollers).

Construction damage, installation-related damage; or damage caused by vacuum cleaner beater bar, pet nails, spiked-heel shoes, or sharp-cutting objects are not covered by this warranty. Abuse, misuse, vandalism, and casualty events are also excluded from this warranty.

Should your Star Rated resilient floor fail to perform in accordance with this warranty, your Flooring America®/Flooring Canada® retailer will repair or replace the affected area. See the Exclusive Flooring America®/Flooring Canada® Five-Star Resilient Warranties on page 23 for the warranty level of the product purchased to determine the length of the warranty for Limited Rip, Tear, Gouge, and Indent.

(See General Terms and Conditions for Resilient Warranties on pages 26-27 for other conditions that apply.)

General Terms and Conditions for Resilient Warranties

In addition to the requirements specified for each respective limited warranty, the following general terms and conditions apply to each of the limited warranties unless otherwise specified.

  1. These limited warranties apply only to resilient installed in owner-occupied residential spaces where no commercial activity takes place. For purposes of these limited warranties, the terms "commercial activity" and "commercial application" shall mean an activity or application engaged in for business purposes, regardless of where such activity or application takes place, including but not limited to, such activity or application taking place in a store, office, warehouse, plant, facility, or other place of business or residential dwelling.
  2. These limited warranties apply only to the original purchaser and installation site and are not transferable.
  3. These limited warranties exclude resilient flooring that has been put to abnormal use or conditions or abused in any way. "Abnormal use or conditions" includes, but is not limited to, water damage from plumbing, storm, or flood; construction related damage; damage caused by vacuum cleaner beater bar; caster wheels; cutting from sharp objects; damage from smoke or fire; or other casualty event. These limited warranties do not cover indentations, scratches, stains, or damage caused by negligence, insufficient furniture protection, or improper alterations of the original manufactured product. "Abuse" is any use of the flooring that is unreasonable considering the normal and expected uses of a resilient floor in a residence.
  4. These limited warranties do not apply to stains and damages as a result of rubber or rubber-backed floor mats or coco fiber mats.
  5. To qualify for repair or replacement, the original sales receipt or other documentation which demonstrates proof of purchase must be supplied.
  6. These warranties apply only to residential installations performed by a Flooring America®/Flooring Canada® retailer or Flooring America®/Flooring Canada® authorized independent installer.
  7. Flooring America®/Flooring Canada® SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL CLAIM. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights which vary from state to state or province to province.
  8. If there is a conflict between these general terms and conditions and the limited warranties as specified, the limited warranties as specified shall control.
  9. The terms of the warranty begin on the date of the installation.
  10. Should you feel that your resilient floor is not performing according to the terms in this warranty, contact your Flooring America®/Flooring Canada® retailer. This warranty is conditioned upon your Flooring America®/Flooring Canada® retailer’s receipt of notice in writing of the alleged issue prior to expiration of the limited warranty period and evidence that the floor was properly installed and not subject to any of the conditions herein defined to void the conditions of the warranty. These warranties apply on the condition that installation and regular and preventive maintenance have been carried out as recommended in this guide.